Shipping policy

OTTOLAMPS – SHIPPING POLICY

At Ottolamps, we are dedicated to bringing high-quality lighting products to your space with transparency and care. Please review the information below to understand how orders are processed, shipped, and delivered.

1. Order Processing Time

All orders are processed within 24–48 hours (Monday to Friday).

During this time, our team performs order verification and quality checks to ensure that each item is properly prepared for shipment.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

2. Shipping Estimates & Costs

We provide fully tracked shipping on all orders. Shipping costs are calculated at checkout based on the destination and weight of the items.

Shipping Method	Estimated Shipping Time	Shipping Cost
Standard Tracked Shipping	5–9 business days	Calculated at Checkout

Total Estimated Delivery Time

Total estimated delivery time consists of:

Processing Time (1–2 business days) + Shipping Time (5–9 business days).

Please note that delivery times are average estimates and not guaranteed deadlines.

3. Shipping Origin & Fulfillment Locations

To ensure product availability and efficient delivery, Ottolamps operates with international logistics partners and distribution centers.

Depending on stock availability, orders may be shipped from different fulfillment locations, including facilities in the United Kingdom and international logistics hubs in regions such as Hong Kong and Shenzhen.

As a result, tracking information may indicate that the package was dispatched from an international logistics center before arriving in the destination country.

4. Tracking & Order Status

All orders are shipped with full tracking.

Once your order has been dispatched, you will receive a tracking number via email, allowing you to monitor your package's progress in real time.

Your package remains active within the carrier’s logistics network until final delivery.

A temporary delay in tracking updates does not mean the order has been lost or cancelled.

5. Delivery Delays

Although we work closely with our logistics partners, delivery delays caused by carriers, customs authorities, or local regulations are outside of our direct control.

In certain situations, delivery may take longer due to factors such as:

• Local carrier restrictions or delivery limitations
• Parcel size, weight, or special handling requirements
• Customs clearance procedures
• Re-routing to specialized couriers for final delivery
• Remote or hard-to-access delivery locations

While uncommon, these circumstances may occasionally extend the delivery timeframe.

If your order exceeds the estimated delivery timeframe by a significant margin, our support team will be happy to assist you.

support@ottolamps.com

6. Delivery Timeframe & Maximum Delivery Window

While most orders arrive within the estimated delivery timeframe of 5–9 business days, international shipments may occasionally take longer due to logistics or operational factors outside our control.

In rare cases, delivery may take up to 35 calendar days from the dispatch date.

If an order has not been delivered after 35 calendar days, our support team will investigate the situation and may provide either a replacement shipment or a full refund, depending on the circumstances.

This maximum delivery window exists to ensure transparency and protection in the event of uncommon logistical delays.

7. Shipping Destinations & Customs

Ottolamps ships to international locations.

For international orders, your country may apply import duties, taxes, or customs fees depending on local regulations. These charges are the responsibility of the customer and are not included in the shipping cost.

Customs procedures may occasionally cause additional delivery delays.