Contact information

At Ottolamps, we are committed to providing exceptional lighting and a seamless shopping experience. If you have any questions, suggestions, or need assistance with an order, our dedicated team is here to help.

Get in Touch

For the fastest response, please contact us via email. If you are inquiring about an existing order, please include your Order Number (e.g., #1234) for quicker assistance.

• Customer Support Email: support@ottolamps.com

• Response Time: We typically respond to all inquiries within 24–48 business hours.

Operating Hours

Our team is available to assist you during the following hours:

• Monday to Friday: 9:00 am – 6:00 pm (GMT)

• Saturday & Sunday: Closed

• Bank Holidays: Closed

Business Information

You can also reach us at our physical business location:

Ottolamps Woodview Lodge, Hitchin Road

Arlesey, England, SG15 6SE

United Kingdom

Frequently Asked Questions

• Tracking an Order: Once your order ships, a tracking number is automatically sent to your email.

• Returns: Please visit our [Return Policy] to start a return process.

• Shipping: For delivery estimates, please refer to our [Shipping Policy].