Privacy policy

Last updated: January 14, 2026

OTTOLAMPS operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). OTTOLAMPS is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

We may collect or process the following categories of personal information:

Contact details: name, address, billing address, shipping address, phone number, and email address.
Financial information: payment card information, transaction details, and payment confirmation.
Account information: username, password, and security questions.
Transaction information: items viewed, cart data, and purchase history.
Device information: IP address, browser type, and network connection.

How We Use Your Personal Information

Provide and Improve Services: To fulfill orders, process payments, and arrange shipping.
Marketing and Advertising: To send promotional communications (where permitted).
Security and Fraud Prevention: To detect and prevent malicious or fraudulent activity.
Communicating with You: To provide customer support and respond to inquiries.

Relationship with Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. For more information, you may also want to read Shopify’s Privacy Statement.

Your Rights and Choices

If you reside in the United Kingdom or the European Economic Area (EEA), you have certain rights under the GDPR and UK data protection laws, including:

Right to Access / Know: Request access to the personal information we hold about you.
Right to Delete: Request that we erase your personal data.
Right to Correct: Request correction of inaccurate information.
Withdrawal of Consent: You may withdraw consent for marketing at any time.

International Transfers

As we are based in the United Kingdom, we may transfer, store, and process your personal information outside the country you live in. We rely on recognized transfer mechanisms like the Standard Contractual Clauses to ensure your data is protected.

Security and Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in this policy. While we follow industry best practices, please be aware that no method of transmission over the internet is 100% secure.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at: